Privacy Policy
Last updated: March 2026
BIT Zambia (“we”, “us”, or “our”) operates the website bitzambia.io. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Information We Collect
We collect information you provide directly to us when you fill out our contact form, request a quote, subscribe to our newsletter, or communicate with us via WhatsApp, email, or phone. This may include your name, email address, phone or WhatsApp number, business name, and details about your project.
We also collect certain information automatically when you visit our website, including your IP address, browser type, device type, pages visited, and time spent on each page. This data is collected through Google Analytics and is used to understand how visitors use our site so we can improve it.
How We Use Your Information
We use the information we collect to respond to your enquiries and provide you with quotes, to deliver our web design and development services, to send you project updates and relevant communications, to improve our website and services, and to comply with legal obligations under Zambian law.
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
Third-Party Services
Our website may use the following third-party services that collect data on our behalf:
- Google Analytics — to track website usage and visitor behaviour. Google’s privacy policy applies to data collected through this service.
- WhatsApp (Meta) — when you contact us via WhatsApp, Meta’s privacy policy governs that communication.
- Payment Gateways — if you make payments through our website, the relevant payment provider (such as DPO Pay, Pesapal, or ZynlePay) will process your payment details under their own privacy policies. We do not store your card or mobile money account details.
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and to help us analyse website traffic through Google Analytics. You can disable cookies in your browser settings at any time, though some parts of the website may not function properly if you do.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our server. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to request access to the personal information we hold about you, to request that we correct any inaccurate information, to request that we delete your personal information, and to withdraw your consent to receive communications from us at any time. To exercise any of these rights, please contact us using the details below.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Zambian law. Project-related information is typically retained for 2 years after project completion for reference and support purposes.
Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Location: Lusaka, Zambia
WhatsApp: +260 971 112 283
Email: info@bitzambia.io